Privacy Policy

Help AI – Your Homework With AI

Last updated: May 8, 2025

Your privacy is important to us. This Privacy Policy explains how the Help AI app (br.com.iastudio.ajudaai), developed by IAStudio, collects, uses, and shares user information. By using the app, you agree to this policy.

1. Information We Collect

We collect the following data to ensure the proper functioning of the app, enhance user experience, and offer additional features:

a) Personal information

• Name
• Email address
• User ID (when linked to Google account)

This data is used exclusively for Google authentication, account recovery, and app features associated with the user's history.

b) App performance data

• Crash logs
• Diagnostics
• Other app performance data

This information is used for analytics, app improvement, marketing, and fraud prevention.

c) App activity

• In-app interactions (e.g., submitting questions, using features)
• Other actions performed during app usage

This data helps us understand how the app is used, allowing for ongoing optimization and platform security.

d) Financial information

• Purchase history (in-app only)

Used to restore or validate purchases made through Google Play and provide access to premium features.

e) Device identifiers and location

• Device identifiers and other IDs
• Approximate location (never precise)

Used for analytics, advertising (when applicable), and security and fraud prevention.

2. Third-Party Technologies Used

We use the following third-party services and technologies:

• Firebase Authentication: for Google account login.
• Firebase Firestore: for user data storage.
• Firebase Analytics: for app usage analysis.
• Firebase Crashlytics: for app crashes analysis.
• RevenueCat: for subscription and purchase management.
• Google AdMob: for displaying ads and rewarded ads.
• OpenAI and Gemini (Google AI): for generating responses using artificial intelligence. It’s important to note that we do not use your personal data for training models.

3. Use of Information

The collected information is used to:

• Provide and improve the services offered by the app.
• Personalize the user experience.
• Process and manage subscriptions, rewards, and purchases.
• Send answers to submitted school activities.
• Perform internal analysis for continuous improvement of the service.

When you submit text or image-based questions, this content is sent to external servers (OpenAI and Google Gemini) to generate AI-based answers. Your questions are securely stored in Firebase for up to 30 days, accessible only by the authenticated user. You can choose not to store your history or manually delete your saved questions within the app.

4. Local Storage and Cookies

We may use technologies such as local storage and WebViews, which may employ cookies or similar mechanisms to enhance user experience and maintain authenticated sessions.

5. Information Sharing

User information is not shared with third parties, except for the services mentioned above and only to the extent necessary for the operation of the app.

6. Data Retention

User data is stored as long as the account remains active or until the user requests data deletion.

User's questions are stored in Firebase for 30 days and protected by security rules. Users can:

• Disable history in the app's settings menu
• Manually delete stored questions
• Request full deletion of account and data

7. User Rights

Users may:

• Request deletion of their account and personal data at any time.
• Request access to, correction, or update of their data.

You can delete your account and all related data at any time:

• Within the app, under "My Account" > "Delete account and data"
• Or via this link: https://iastudio.com.br/ajudaai/delete-user-data

8. Children and Adolescents

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Legal Basis for Data Processing

The collection and use of personal data are based on the user’s consent, provided when using the app and accepting this policy, in accordance with the Brazilian General Data Protection Law (LGPD) and, when applicable, the General Data Protection Regulation (GDPR).

10. Security

We are committed to safeguarding the confidentiality of your information. We use physical, electronic, and procedural safeguards to protect the data we process and store.

• All data is encrypted in transit using HTTPS
• Data access is restricted to authorized servers following best security practices

11. Contact

If you have questions, requests, or concerns related to privacy, contact us by email:

Email: support@iastudio.com.br

12. Changes to This Policy

We may update this Privacy Policy from time to time. We recommend reviewing this page periodically. We will notify users of significant changes through the app.

13. Access to This Policy

This policy is publicly available at:https://iastudio.com.br/privacy-policy.html